Privacy First, Always
Our commitment to protecting youth privacy through anonymized data, secure systems, and ethical practices is at the core of everything we do.
Our Privacy Principles
Why anonymity and security are non-negotiable in youth mental health support
Complete Student Anonymity
We never collect names or identifying information of students using any of our platforms. Every interaction is anonymized from the start, ensuring young people can seek help without privacy concerns.
Minimal Data Retention
We never store personal data longer than absolutely necessary to provide support. Crisis conversations are securely deleted after completion, and survey data is anonymized immediately upon collection.
Enterprise-Grade Security
All our systems employ end-to-end encryption, secure cloud infrastructure, and regular security audits to ensure data remains protected at every step, exceeding FERPA compliance standards.
Ethical Data Analytics
Our insights are always aggregated and anonymized, giving administrators valuable mental health trends without ever exposing individual students. We build insights from patterns, not people.
A Child's Privacy Is Sacred
At Franc.li, we believe that effective mental health support should never come at the cost of privacy. That's why we've designed our entire platform around one core principle: we never know the name of a single student, and not a single piece of identifying information is kept in our database for a moment longer than is necessary to respond to an issue.
This isn't just a feature of our services—it's the foundation of everything we do. By prioritizing anonymity and minimal data retention, we create an environment where young people feel safe seeking help, administrators get the insights they need, and parents can trust that their children's privacy is protected.
Our commitment to privacy isn't just about compliance with regulations like FERPA and HIPAA—it's about respecting the fundamental right of every young person to seek support without sacrificing their privacy.
How We Protect Privacy Across Our Platform
TextForHelp: Crisis Support Without Tracking
Our crisis text line provides immediate support while maintaining complete anonymity.
- Phone numbers are masked and never stored after conversations end
- Conversation transcripts are automatically deleted after service completion
- Anonymized insights only track presenting problems and outcomes, never identities
- Digital systems are HIPAA-compliant and protected by enterprise-grade security
YouthSurvey: Anonymous Assessment From Start to Finish
Our comprehensive mental health assessment is built with anonymity as a core feature.
- Survey responses can never be traced back to individual students
- IP addresses and device identifiers are never stored with responses
- Data is aggregated at the population level only, never by individual
- Advanced anonymization protocols prevent reverse identification
JustCheckIn: Daily Screening Without Identity Tracking
Our universal screener maintains student privacy while providing critical alerts.
- Student identifiers are one-way hashed to prevent tracking back to individuals
- Only alert-worthy responses trigger identification resolution, never routine responses
- Historical data is automatically anonymized after alert resolution
- Role-based access controls ensure only authorized staff see necessary information
Balancing Privacy & Actionable Insights
One of the most common questions we receive is how we balance complete student privacy with providing valuable data insights. The answer lies in our unique approach to aggregated analytics.
What We Don't Do
- Track individual student activity across platforms
- Store personally identifying information in our databases
- Use cookies or tracking pixels to follow users
- Create individual profiles or behavioral histories
- Share or sell any user data with third parties
- Retain identifiable data after service completion
What We Do Instead
- Aggregate data at population levels only (grade, school, district)
- Apply advanced anonymization before any analysis occurs
- Focus on patterns and trends, never individuals
- Use statistical differentiation to prevent re-identification
- Automatically delete raw data after processing
- Provide insights about issues, not about specific students
Privacy Compliance & Standards
Our privacy practices don't just meet regulatory requirements—they exceed them.
FERPA Compliant
Our data practices exceed the requirements of the Family Educational Rights and Privacy Act for protecting student education records.
HIPAA Ready
While educational institutions aren't typically covered entities, our systems are built to meet the rigorous standards of the Health Insurance Portability and Accountability Act.
COPPA Compliant
We adhere to all requirements of the Children's Online Privacy Protection Act, with parental consent processes for children under 13.
SOC 2 Compliance
Our infrastructure and security practices follow Service Organization Control 2 standards for security, availability, and confidentiality.
Questions About Our Privacy Practices?
We're committed to complete transparency about our data practices. If you have questions about how we protect student privacy, our team is ready to help.
Email Our Privacy Team:
privacy@franc.li
Schedule a Consultation:
1-844-551-7243
What to Expect
- Detailed explanations of our anonymization protocols
- Information about our security measures and compliance standards
- Documentation on data retention policies and deletion procedures
- Transparent answers to all your privacy-related questions
About Us
Franc.li
A Division of Way Shape Form, Inc.
390 NE 191st St STE 8841Miami, FL 33179
Request Privacy Information
Complete this form to receive detailed information about our privacy practices, security measures, and data protection policies.
Privacy & Support Can Coexist
Partner with Franc.li to provide effective mental health support while maintaining the highest standards of student privacy and data protection.
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