Accessibility Statement

At Franc.li, we are committed to ensuring that our website and services are accessible to all users, including those with disabilities. We strive to meet or exceed the requirements of web accessibility standards and to continuously improve our accessibility practices.

This Accessibility Statement outlines our commitment to making our digital content accessible to everyone and the steps we take to achieve this goal.

We are committed to making our website compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are the internationally recognized standards for web accessibility and include requirements for:

• Text alternatives for non-text content
• Captions and other alternatives for multimedia
• Content that can be presented in different ways
• Content that is easier to see and hear
• Functionality available from a keyboard
• Users having enough time to read and use content
• Content that doesn't cause seizures or physical reactions
• Users being able to navigate, find content, and determine where they are
• Text that is readable and understandable
• Content that appears and operates in predictable ways
• Users being helped to avoid and correct mistakes
• Content that is compatible with current and future user tools

Our website includes the following accessibility features:

• Semantic HTML: We use proper HTML semantics to ensure our content is properly structured and can be navigated using screen readers and other assistive technologies.
• Keyboard Navigation: All functions of our website can be accessed using a keyboard alone, without requiring a mouse.
• Text Resizing: Text can be resized up to 200% without loss of content or functionality.
• Color Contrast: We maintain sufficient color contrast between text and background to ensure readability for users with visual impairments.
• Alternative Text: All images have appropriate alternative text descriptions for users who cannot see the images.
• Focus Indicators: Visible focus indicators help keyboard users track their location on the page.
• Dark Mode: We offer a dark mode option to reduce eye strain and improve readability for some users.
• Responsive Design: Our website adapts to different screen sizes and orientations to ensure usability across devices.

Our text-based crisis support services are inherently accessible to many users with disabilities, including:

• People who are deaf or hard of hearing
• People with speech disabilities
• People who have anxiety about voice calls
• People who need time to process and compose responses

We are committed to ensuring our text support services work well with screen readers and other assistive technologies that our users may rely on.

We regularly test our website for accessibility using a combination of:

• Automated accessibility testing tools
• Manual testing by our development team
• User testing with individuals who use assistive technologies
• Periodic third-party accessibility audits

We continuously work to identify and address accessibility issues as part of our development process.

We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

• By email: accessibility@franc.li
• By visiting the contact page on our website: Contact Us

If you need assistance accessing any part of our website or services, please don't hesitate to contact us, and we will do our best to provide the support you need.

Accessibility is an ongoing process, and we are committed to:

• Regularly reviewing and updating our website to improve accessibility
• Training our staff on accessibility best practices
• Staying informed about new accessibility technologies and standards
• Incorporating accessibility into our design and development processes

We recognize that there may be areas of our website that can be improved, and we are actively working to address any issues as they are identified.

Our website is designed to be compatible with a variety of assistive technologies, including:

• Screen readers (such as JAWS, NVDA, VoiceOver, and TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard alternatives
• Browser accessibility extensions and plugins

If you encounter any issues using our website with your assistive technology, please let us know so we can address the problem.