Frequently Asked Questions

Franc.li provides a comprehensive Self-Reported Data Suite for youth mental health support, including crisis intervention (TextForHelp), universal screening (JustCheckIn), and annual assessment (YouthSurvey). Our integrated approach helps schools, communities, counties, and non-profit organizations deliver more effective mental health support and interventions based on real-time data.

Unlike volunteer-based services, Franc.li employs licensed mental health professionals with advanced degrees to staff our crisis support. We also provide a unique integrated data ecosystem that connects daily check-ins, annual surveys, and crisis intervention data to create a comprehensive picture of youth mental health needs. Our white-label approach allows organizations to offer these services under their own branding, building trust with their communities.

Our services are designed for K-12 school districts, county mental health boards, municipalities, community coalitions, and non-profit organizations focused on youth mental health. Any organization responsible for supporting youth mental wellbeing can benefit from our integrated approach to data collection, intervention, and resource allocation.

We maintain the highest standards of privacy and security across all our platforms. Our services are fully FERPA-compliant and HIPAA-ready, with end-to-end encryption, role-based access controls, and comprehensive audit logging. YouthSurvey specifically uses proven anonymity protocols to ensure students can share honestly without concerns about identification. We never sell or share individual data with third parties.

We offer comprehensive implementation support, including needs assessment, custom implementation planning, staff training, communication materials, and ongoing support with quarterly data review sessions. Our team handles everything from IRB approval and parent notifications to marketing materials and resource directory development, allowing your staff to focus on using the insights rather than managing logistics.

TextForHelp is staffed by licensed mental health clinicians with specialized training in adolescent mental health, not volunteers. This results in a 95% conversation completion rate (compared to 60-70% with volunteer services) and ensures students receive evidence-based interventions. We also offer white-label implementation with your organization's branding and custom keywords, along with comprehensive data analytics for strategic resource allocation.

When a student texts your custom keyword to our service, they're connected with a licensed mental health clinician within 2-5 minutes. The clinician conducts a professional assessment, provides immediate support using evidence-based techniques, and can connect the student to your local resources. In emergency situations, our clinicians follow established protocols for emergency services activation and direct coordination with your crisis response team.

Our clinicians follow a rigorous assessment process to identify students at high risk. For emergencies, we have established protocols for emergency services activation and direct coordination with your organization's crisis response team. These protocols are customized during implementation to ensure seamless integration with your existing emergency procedures.

Yes, TextForHelp features direct integration with your existing mental health resources. We create a custom database of your local resources and establish referral pathways to your on-site counselors, social workers, and community partners. This creates a true continuum of care that bridges digital support with in-person services in your district or community.

Our comprehensive analytics dashboard provides anonymized data on presenting problems, intervention trends, usage patterns by time and day, keyword utilization, and emerging mental health concerns. These insights enable you to allocate resources more effectively, demonstrate program impact to stakeholders, and identify trends before they become widespread problems.

JustCheckIn serves as a critical universal screening tool within your Multi-Tiered System of Supports (MTSS) framework. It provides systematic screening that identifies students needing Tier 1 support, while also automatically flagging those who may require Tier 2 (targeted) and Tier 3 (intensive) interventions through evidence-based risk thresholds. The dashboard supports PBIS implementation with tools that allow your Student Support Team to make data-based decisions about behavioral and academic interventions.

JustCheckIn is designed for educational efficiency with 60-second daily assessment protocols that integrate seamlessly with advisory periods, SEL blocks, or homeroom time. The brief format ensures high completion rates while minimizing disruption to instructional time.

JustCheckIn uses research-validated assessment protocols that measure social-emotional competencies, academic readiness, and risk factors. The system automatically generates real-time alerts when students indicate concerning patterns, allowing counselors and support staff to intervene proactively rather than reactively.

Yes, JustCheckIn provides developmentally differentiated interfaces and question sets for elementary, middle, and high school students. This ensures assessments are age-appropriate while maintaining statistical validity across age groups, aligning with educational scaffolding theory and each student's Zone of Proximal Development.

JustCheckIn offers comprehensive data visualization tools including progress monitoring for IEP and 504 documentation, fidelity assessment metrics for MTSS/RTI implementation, reporting capabilities for Student Support Teams and PBIS teams, and research-aligned outcome measures supporting educational program evaluation and accreditation requirements.

YouthSurvey employs scientifically-validated anonymity protocols that make it impossible to trace responses back to individual students, while still providing meaningful population-level data. Our approach encourages honest responses while maintaining full FERPA compliance and exceeding standard privacy protections.

YouthSurvey provides comprehensive coverage of key domains including substance use, mental health indicators, bullying, school climate, screen time, social media use, nutrition, physical activity, and protective factors. The assessment is based on established frameworks like the Illinois Youth Survey and CDC's YRBS, using validated question sets that produce reliable longitudinal data.

YouthSurvey transforms raw feedback into actionable insights through detailed reports highlighting the prevalence of risk behaviors, mental health needs, and protective factors. These insights guide targeted programming, resource allocation, and prevention initiatives. The data also supports grant applications with specialized reports formatted for major funding opportunities including Drug-Free Communities, Title IV, and ESSER funding.

Yes, YouthSurvey includes trend analysis and benchmark comparison features that allow you to track longitudinal changes in your student population over time and compare your results against county, state, and national averages. This contextualization helps identify priority areas and demonstrate progress relative to broader trends.

YouthSurvey is typically administered annually, which provides an optimal balance between gathering fresh data and having sufficient time to implement and measure the impact of interventions based on survey results. This annual cadence also aligns with most grant reporting requirements and strategic planning cycles.

Our Mental Health Mobile App extends your Franc.li services to mobile devices, providing students with 24/7 access to crisis support from licensed clinicians, your community resources, daily check-ins, and self-help tools in one secure, customizable app. The app features direct integration with TextForHelp, JustCheckIn, and YouthSurvey, creating a unified interface for students to access all mental health support services.

The Directory Resources Development service creates a comprehensive, verified database of local mental health resources that connects seamlessly with TextForHelp, YouthSurvey, and JustCheckIn. It transforms static resource lists into interactive, searchable directories with GPS-enabled mapping, verified contact information, and direct connection capabilities. Our team personally verifies each resource, documents service details, and updates them quarterly to ensure accurate information.

Our Messaging Services include professionally designed marketing materials to promote your TextForHelp crisis line, YouthSurvey assessments, and JustCheckIn screeners to all stakeholders. This comprehensive package includes print-ready materials (posters, flyers, wallet cards), digital campaign assets (social media graphics, email templates, web banners), stakeholder communication kits with targeted messaging for different audiences, and implementation strategy guides with timeline templates and best practices.

Yes, all our add-on services feature full white-label customization with your organization's branding, creating a seamless experience for your community. The Mobile App, Directory Resources, and Messaging materials are all customized with your logo, colors, terminology, and local resources, strengthening recognition and trust among your stakeholders.

While each add-on service integrates seamlessly with our core Self-Reported Data Suite, you can implement them selectively based on your specific needs and priorities. However, the true power of our ecosystem comes from integration, creating a comprehensive approach to youth mental health that bridges identification, intervention, and ongoing support.

Implementation timelines vary based on which services you're adopting and the complexity of your organization. Typically, TextForHelp can be launched within 4-6 weeks, JustCheckIn within 6-8 weeks, and YouthSurvey within 8-10 weeks. Our implementation team works with you to create a custom timeline that aligns with your academic calendar or program cycles, ensuring minimal disruption and maximum adoption.

Franc.li services are designed to minimize administrative burden on your staff. Our team handles the technical aspects, data management, and ongoing maintenance, allowing your team to focus on using the insights rather than managing the platforms. For most organizations, a single point person spending a few hours per month is sufficient to coordinate with our team and disseminate insights to appropriate stakeholders.

We provide comprehensive training for administrators, counselors, teachers, and other staff members involved in implementation. Training includes platform orientation, dashboard navigation, alert response protocols, data interpretation, and best practices for utilizing insights. We offer both live and recorded training sessions, along with detailed documentation and ongoing support.

Our team provides template communications for parents regarding each service, with customization to match your organization's messaging and policies. For TextForHelp and JustCheckIn, we typically use an opt-out approach (where legally permitted), while YouthSurvey generally requires active parental consent. We handle distribution of consent forms, tracking responses, and ensuring compliance with all applicable regulations.

Yes, our platforms are designed to integrate with Student Information Systems (SIS), existing MTSS/RTI frameworks, and other electronic systems your organization uses. During implementation, we'll work with your IT team to establish appropriate data connections while maintaining security and privacy standards. Our goal is to create a seamless experience that complements rather than complicates your existing workflows.

Our comprehensive analytics platforms provide insights specific to each service: TextForHelp offers data on presenting problems, intervention trends, and crisis patterns; JustCheckIn provides early identification of at-risk students and progress monitoring; YouthSurvey delivers population-level trends on mental health, substance use, and protective factors. All these insights are integrated in a unified data platform that connects daily, annual, and crisis intervention data points.

Franc.li data is specifically formatted to support grant applications for major funding sources including Drug-Free Communities, Title IV, ESSER, and state prevention funding. Our reporting tools generate specialized outputs that demonstrate evidence of need, document program impact, and align with specific grant requirements. Many of our clients have successfully leveraged our data to secure significant additional funding for their mental health initiatives.

Data access is controlled through role-based permissions that you define during implementation. Typically, administrators have access to aggregated data dashboards, while counselors and intervention specialists have access to individual student alerts from JustCheckIn. YouthSurvey data is completely anonymized, and TextForHelp conversations remain confidential with only anonymized trends visible to administrators. All data is protected through enterprise-grade security measures including encryption, secure cloud storage, and comprehensive audit logging.

Yes, all our platforms include longitudinal tracking capabilities that allow you to monitor trends over time. This feature is particularly valuable for measuring the impact of interventions, demonstrating program effectiveness to stakeholders, and making data-driven decisions about resource allocation. Our dashboards include visualizations specifically designed to highlight year-over-year changes in key metrics.

Data availability varies by platform: TextForHelp and JustCheckIn provide real-time data that's immediately accessible in your dashboard. YouthSurvey reports are typically available within 24-48 hours of survey completion. Your dashboard is continuously updated as new data comes in, and our team provides quarterly data review sessions to help you interpret trends and develop strategic responses.

Pricing is based on population served, with discounts for multiple service adoption. We offer flexible pricing models including per-student rates for schools, population-based pricing for communities and counties, and custom arrangements for non-profits. Our goal is to make comprehensive mental health support accessible while providing clear return on investment through improved outcomes and resource optimization.

Our subscription fees are comprehensive, covering implementation, training, ongoing support, and all platform features. There are no hidden costs for data storage, user licenses, or maintenance. Add-on services like the Mobile App, Directory Resources, and Messaging Support are priced separately but can be bundled with core services for cost savings.

Organizations typically fund our services through various sources including general operating budgets, Title IV grants, ESSER funds, mental health levy dollars, prevention block grants, foundation funding, and community partnerships. Our implementation team can provide guidance on potential funding sources based on your organization type and local resources. We also offer grant writing support to help secure external funding.

Standard contracts are for 12 months, aligning with academic or fiscal years. We recognize that sustainable mental health initiatives require consistent support, and our pricing models incentivize longer-term partnerships. Multi-year contracts include pricing guarantees and additional benefits such as enhanced customization and priority support.

Yes, we offer scaled pricing based on population size, with special consideration for rural communities and under-resourced areas. We're committed to making comprehensive mental health support accessible to all communities regardless of size or resources. We also facilitate consortium arrangements where multiple smaller organizations can partner to implement services at a reduced collective rate.